You search for a particular food, see what you like and add it to your cart and checkout. If not sure what you want, you can search for a restaurant as well or browse our list of restaurants. Enter the restaurant, browse the menu, find the food you’re feeling and hit “Add to Cart”. Checkout and we’ll confirm and then notify the restaurant to begin prepping your food. Done.

Where offered, you can pay with cash on delivery, card, Lynk, and/or the 7Krave Wallet (including combining Wallet with card, Lynk, or cash). Wallet credit can come from refunds, gift cards, promotions, or a top-up. A negative Wallet balance is an amount you owe and is applied automatically on your next checkout. See the Terms for details.

Yes. You can save a card. Our processor (First Atlantic Commerce / PowerTranz) stores a payment token — we do not keep the full card number or CVV. We keep the card brand and the first six and last four digits. A saved card can be charged for the order you are placing and for amounts you already owe (for example a negative Wallet or another amount properly due in connection with an order). See the Terms.

Your card or Lynk is charged when the order is successfully submitted, not when it is delivered. If we reverse a card payment before it has settled with our gateway (usually within a few hours), that is typically processed within minutes. Some banks show a separate reversal line; others remove the original charge from the online statement. After settlement, a refund normally takes 3–7 business days. A later charge on a stored card may collect an amount already due; that is not a new order.

Yes. Card data is sent over SSL to First Atlantic Commerce / PowerTranz. We do not store the full card number or CVV. If you save a card, a token is stored so you do not re-enter the full number each time. Lynk is processed by Lynk.

We confirm with you that we have received your order and then it gets sent to the restaurant shortly afterwards. The restaurant starts preparing your order and you will be notified via notification. A receipt of your order would have been emailed as well.

You’ll receive a notification that confirms your order is being processed.

Make sure the e-mail we have in our database is still active. If so, check your spam folder, make sure your email account isn’t acting weird, and, if all else fails, email support@7krave.com.

Contact us immediately through Live Chat in the app (or support@7krave.com). If the restaurant or store has already started preparing or packing, a cancel or change is not guaranteed.

Check order history in the app. For help, use Live Chat or email support@7krave.com.

If the app shows the order as received or being prepared, we have it. Contact Live Chat immediately if the restaurant says they do not — we will sort it with them. Do not place the same order again until we confirm.

Use Live Chat in the app as soon as you can (within 48 hours). Keep the items and take a photo if something is missing, damaged, or wrong. Do not rely on calling the restaurant first — 7Krave support handles refunds and re-delivery.

Open your past orders in the app and reorder from there. You can change items before you check out again.

Creating an account is free. You pay for what you order, plus delivery and any other fees shown at checkout.

The restaurants we work with determine the prices for delivery. Most times it is the same as the menu prices. If you see any discrepancies, feel free to let us know.

Some restaurants or stores set their own minimum. If there is one, checkout will show it.

If you have a promo code, you’ll be able to enter it during checkout and we’ll adjust your order total to factor in the discount.

They’re from 7Krave users just like you. In fact, you can review any restaurant or food you’ve ordered on our website or mobile app.

Pickup is offered only where the restaurant or store shows it in the app. If you do not see Pickup at checkout, the order is delivery only.

If 7Krave or the restaurant / store cancels, the order will be refunded to the original method or to Wallet. An unsettled card reverse is typically processed within minutes (sometimes a second line on your statement, sometimes the charge disappears). After the gateway has settled, a refund normally takes 3–7 business days. If you cancel and we accept it, credit usually goes to Wallet; you can ask support for a card reverse. Verified missing or incorrect items are refunded or re-delivered as set out in the Delivery Policy.

Yes. Use Hanker Order in the app (Orders → Hanker Order): restaurant name, address, items, and an estimated cost. A rider places the order and delivers it. During peak times we may not be able to take a Hanker Order. You can also suggest the restaurant as a future partner.

Depends on the number of orders and the distance from the restaurant to your delivery address. Once your order has been processed, we will send you a push notification to your phone regarding your confirmation and expected delivery time.

Arrange for someone to receive the order in the time window we send. A second attempt or re-delivery is not automatic. If no one is available, Cash is not ready, or the address cannot be reached, we log it and it can affect future orders. Support may arrange a re-delivery at our discretion.

You can provide feedback through our feedback link on the mobile app or you can just simply shoot us an e-mail at admin@7krave.com

Not automatically. Extreme delay (for example more than about two hours past the estimate) may get a partial delivery-fee refund at our discretion. See the Delivery Policy.

Use Live Chat in the app, or email support@7krave.com. We aim to respond within two (2) business days.

Innovative Menu Solutions Ltd
Lilford Avenue, Kingston 10, St. Andrew
Jamaica