PRIVACY
POLICY v1.2
This policy explains how 7Krave uses your personal
information which you provided to us when using our service.
Personal
Information
Innovative Menu Solutions Limited
is owner and operator of www.7Krave.com (“the
Website”), 7Krave’s Mobile Application (“7Krave App”); collectively, including
all content provided by 7Krave through the 7Krave App and the Website (“7Krave
Service”).
Registering
with us, you have supplied personally identifiable information. Any meal or grocery order
placed by you will only reach you when you disclose certain personal
information. If you intend to view this 7Krave Service and/or share your data
with the 7Krave Service for the purpose of delivery, it is solely at your own volition and risk
With using the 7Krave Service you will share certain Personal Information with
7Krave. This may include your personal identifiable information such as your name, your
e-mail and any other personal information which you may share. Address and
telephone number are only collected when you proceed to make an order for delivery. Your telephone number and full name are masked during the delivery process and is
only accessible in full by the administrators of the 7Krave Service.
At 7Krave, we allow users the option to upload profile images to enhance the user experience and facilitate better interaction with our services. Uploading an image is entirely optional and is used primarily for helping to personalize your experience on the 7Krave platform. Images may be used to assist in the identification process by our delivery partners or for other customer service related purposes.
All images are stored securely and are only accessible to authorized personnel. We take the privacy and security of user-uploaded images seriously and implement all necessary measures to protect them against unauthorized access or use. We will not share, sell, or rent individual personal images without explicit consent from the user, except as required by law.
When you use the live support chat feature within our service, you may choose to upload images as part of the conversation. Please be aware that any images you upload in this context are provided at your own risk. These images may be used as evidence or for record-keeping purposes related to your inquiries and our support services.
It's important to note that images uploaded during live support chats will not be automatically deleted with your account deactivation. These images are retained for a period necessary for our records and evidence of interactions. If you wish for specific images to be removed, please contact our support team directly to request their deletion, subject to our verification and compliance with applicable laws and regulations.
Credit Card Privacy/Policy
Please be
assured that 7Krave takes the security of our online customers very seriously.
7Krave uses 3D Secure 2.0 along with First Atlantic Commerce (FAC) Gateway for the processing and transmission of the card holder's
data. Your processing data is on a secure site, using SSL for encrypted data
transmission over the Internet. We do not store the card number, the
card-validation (CVV) code or the expiration date at any point in time. We will
store the billing information that you have provided along with the last 4 and the first 6
digits of your credit card for security reasons. Your card will be processed using a tokenization method offered by FAC where your card information is not stored or known to us at 7Krave.
7Krave endeavours to protect your Personal Information. 7Krave may
share your Personal Information with the company's subsidiaries or affiliates in an attempt to better serve you. Personal Information could be shared so that you may receive
newsletters, offers, information about new products, services, launches,
facilities, schemes and other information, if applicable, and permissible by you. The information
collected from you and other users may be analyzed in different manners. 7Krave
may also share such analysis with its service providers and its business
partners.
In case 7Krave
is required to disclose your Personal Information in order to assist the
Government Authority or in adherence to the Court or to protect the interest of
the 7Krave Service and/or any particular user(s), 7Krave will disclose it
without obtaining prior permission from you. Otherwise, permission will be required from you.
If you would like to review, change or delete personal information we have collected from you, or permanently delete your account, please use the "Contact Us" link at the bottom of every page of the official website.
7Krave has
and will continue to have the right to modify, change or update this Privacy
Policy at any time. However, 7Krave will use your Personal Information in a
manner consistent with Privacy Policy at the time you shared Personal
Information. You are encouraged to check the 7Krave Service often to get
updated about Privacy Policy. You acknowledge that by virtue of usage of the
7Krave Service you provide acceptance of the Privacy Policy.