Effective 6 September 2026 · Innovative Menu Solutions Limited
These Terms govern your use of 7Krave on the website, the 7Krave mobile application, and related services (together, the Service). The Service includes food delivery, groceries on 7Kravemart, the 7Krave Marketplace, and 7Krave Courier. By creating an account, placing an order, saving a payment method, or using the Service, you agree to these Terms and to our Privacy Policy and Delivery Policy. Courier bookings are also subject to the Courier Terms.
You must be at least 13 years old to use the Service. We may update these Terms from time to time. Continued use after an update is acceptance of the revised Terms. The Service is provided “as is” and “as available”.
You are responsible for the information on your account and for activity under it. Telephone number, email, name, and delivery addresses you give us must be accurate. We may refuse, suspend, limit, or close an account, or refuse an order, where we reasonably believe there is unpaid amounts, fraud, abuse, a failed cash collection, a failed delivery caused by you, or a risk to riders, restaurants, sellers, or other customers.
We may also refuse or limit new accounts and new orders that we reasonably associate with an account that still owes money, until that amount is paid. Association may be based on information you provide at checkout or on the order, including contact details and delivery address.
Menus, products, prices, and estimated times are information only. Restaurants, mart, and Marketplace sellers set their own prices and availability. We do not guarantee that an item is in stock or that an estimated delivery time will be met. Pictures and names may be trademarks of their owners.
Once a restaurant, store, or seller has started preparing or packing an order, cancellation or change is not guaranteed. Contact support through in-app Live Chat as soon as possible. If preparation has finished, we are not responsible if the restaurant or seller refuses a change.
Content you post (reviews, photos, chat) may be used by 7Krave. We may remove content without notice. Use 7Krave data only for personal, non-commercial purposes unless we agree in writing.
You may pay with one or more of:
Card and Lynk amounts are authorised or charged when the order is successfully submitted, not when it is delivered. If we reverse a card payment before it has settled with our payment gateway (usually within a few hours of the charge), that reversal is typically processed within minutes. Depending on your bank, it may show as a separate reversal line on your statement, or the original charge may disappear. Once the amount has settled, a refund normally takes 3–7 business days to appear.
For Cash orders you must have the full amount ready at the door. If you cannot pay, we may log the incident, refuse future Cash, require card or Lynk, and restrict the Service.
If you save a card, our processor stores a payment token. We do not store the full card number or CVV. We keep billing details, card brand, and the first six and last four digits.
By saving a card, or by using a previously saved card, you authorise 7Krave to charge that token for amounts you owe on the Service, including:
Some of those charges may be processed as a merchant-initiated or stored-credential payment on a card you have already saved. That is collection of an amount already due, not a new food, mart, marketplace, or courier order.
The Wallet is a prepaid credit on the Service. It is not a bank account and earns no interest. Credit may come from refunds, gift cards (including GiftMe), promotions, or a top-up you choose at checkout.
When you apply Wallet to an order, that amount is due and is no longer yours to spend on a later order. If the Wallet does not cover an amount properly due, we may debit the Wallet and collect any shortfall from a stored card, another payment method you have authorised, or the next order.
A negative Wallet balance is an amount you owe. The mobile app and website automatically apply a negative balance to your next checkout. You do not need to enter it. Completing that order (or paying the balance by a stored card or another authorised method) is how the debt is cleared.
Wallet refunds are usually immediate. Card refunds follow the unsettled-reversal / settled-refund timing in section 3. Promotional Wallet credit may expire or be limited as stated when it is issued. We may reverse Wallet credit that was posted in error.
If money is outstanding — including a negative Wallet, a Cash order that was not paid, or another amount properly due in connection with an order — we may:
A correctly calculated amount that was already due will not be refunded as a courtesy. If you think a listed order or amount is wrong, email support@7krave.com or use Live Chat and we will check.
Delivery terms are in the Delivery Policy. We may call or message the numbers and addresses on your account or order about fulfilment, payment, or support, including by internet voice (VoIP).
Shared carts bind every participant to these Terms for items they add and for payment if they check out.
Verified missing, incorrect, or damaged items will be refunded or re-delivered. Contact us through Live Chat as soon as you can and no later than 48 hours, with a photo where relevant. How we make you whole (Wallet, card, or re-delivery) is our choice.
Customer-initiated cancel in the app, where we accept it, is typically credited to Wallet. A card reverse can be requested through support. Orders cancelled by the restaurant, store, seller, or 7Krave will be refunded to the original method or Wallet. Card timing is as in section 3 (minutes if still unsettled; 3–7 business days after settlement).
We do not promise refunds, credits, or discounts for lateness. Extreme delay (for example more than two hours past the estimate) may receive a partial delivery-fee refund at our discretion.
Coupons and rewards points follow the terms shown when they are issued (minimum spend, expiry, what they apply to, and how many times they may be used). We may decline a code that does not meet those terms. Rewards points have no cash value unless we say otherwise.
Food is prepared by restaurants. Marketplace goods are sold by the listing seller. Except for 7Krave-owned stores, 7Krave is an intermediary and is not the seller of those goods. We are not liable for information that has become outdated, for unavailability, or for delays outside our control (weather, traffic, restaurant volume). To the fullest extent permitted by Jamaican law, we are not liable for indirect or consequential loss. Nothing in these Terms limits liability that cannot be limited by law.
These Terms are governed by the laws of Jamaica. The courts of Kingston and St. Andrew have jurisdiction over disputes arising from them, without limiting any right you have that cannot be waived.
If a provision is found unenforceable, the rest of these Terms still apply. These Terms, the Privacy Policy, the Delivery Policy, and (for Courier) the Courier Terms are the entire agreement between you and 7Krave for the Service. A failure to enforce a provision is not a waiver.
Customer service aims to respond within two (2) business days. Live Chat in the app, or support@7krave.com. Content complaints: admin@7krave.com (typically reviewed within three business days).
Innovative Menu Solutions Limited, Lilford Avenue, Kingston 10, St. Andrew, Jamaica.