7Krave Courier — Terms & Conditions

Effective 14 May 2026

By booking a 7Krave Courier you confirm that the package contains no illegal or prohibited items and that the contents you declare are accurate. False declarations or prohibited contents may result in refusal of service, cancellation without refund, and referral to the relevant authorities.

1. Scope

These terms apply to every booking placed through the 7Krave Courier service ("the Service") on the 7Krave mobile app or website. The Service is operated by 7Krave in Jamaica and is governed by Jamaican law.

2. Prohibited & Illegal Items

The following items must not be sent via 7Krave Courier under any circumstances:

Illegal drugs, controlled substances, or related paraphernalia
Firearms, ammunition, weapons, explosives, or imitation firearms
Hazardous materials — flammable liquids/solids, gases, corrosives, oxidisers, lithium batteries shipped loose, fireworks
Live animals, animal remains, biological samples, or human remains
Cash, negotiable instruments, gold bullion, or jewellery valued above JMD $50,000 (declare and use a specialised carrier instead)
Counterfeit currency, counterfeit goods, or items that infringe intellectual property rights
Pornographic material involving minors or any other illegal content under Jamaican law
Items requiring temperature control beyond ambient (e.g. vaccines, plasma) unless arranged in advance for an approved business account
Stolen property, contraband, or items subject to ongoing legal proceedings
Anything otherwise restricted or prohibited under the laws of Jamaica or the destination address

Unsure? If you are not certain whether your item is permitted, contact 7Krave support before booking. We would rather answer a question than refuse a pickup at your door.

3. Sender's Warranties

By placing a booking, you confirm and warrant that:

You are the owner of the package contents, or you are authorised to ship them on the owner's behalf.
The contents are described accurately on the booking form (category, size, value).
The contents do not appear on the prohibited list above.
The recipient is expecting the delivery and has agreed to receive it.
The package is properly secured for transport — fragile contents cushioned, liquids sealed, sharp items wrapped.

4. 7Krave's Right to Inspect & Refuse

7Krave and its couriers may, at their sole discretion, refuse to pick up or deliver any package for any reason, including suspected prohibited contents, safety concerns, or recipient unavailability. Where there is reasonable suspicion that a package contains prohibited items, 7Krave may inspect the contents in your presence or in the presence of the relevant authorities. Refusal under this clause does not entitle you to a refund where the booking has already been accepted in good faith on the basis of your declaration.

5. Indemnity

You indemnify 7Krave, its directors, employees, and couriers against any loss, damage, fine, penalty, claim, or legal cost arising from your breach of these terms — including but not limited to shipping prohibited items, mis-declaring contents, or causing injury or damage through improperly packed goods.

6. Liability

7Krave's liability for loss of, or damage to, an accepted shipment is capped at the lower of (a) the declared value of the contents on the booking form, or (b) JMD $5,000. Coverage for higher-value shipments is available only by prior written arrangement. 7Krave is not liable for consequential, indirect, or punitive damages, or for delays caused by force majeure, road conditions, weather, or recipient unavailability.

7. Cancellation & Refunds

A booking may be cancelled free of charge until a courier has been dispatched. Once a courier is en route to the pickup address, the cancellation fee equals the full courier fee. Refunds (where due) go back to the original payment method or to Wallet on request. An unsettled card reverse is typically processed within minutes (some banks show a separate reversal line; others drop the original charge). After the gateway has settled, a card refund normally takes 3–7 business days.

8. Privacy

Information you provide for the Service — addresses, contact details, package descriptions — is used only to fulfil the booking and to investigate disputes. See our Privacy Policy for the full data-handling terms.

9. Changes to These Terms

7Krave may update these terms from time to time. The version that applies to your booking is the version published on this page at the time you booked. Material changes will be highlighted in-app before your next booking.

10. Governing Law

These terms are governed by the laws of Jamaica. The courts of Jamaica have exclusive jurisdiction over any dispute arising under or in connection with the Service.